Professional Experience

BECTON DICKINSON CANADA, MISSISSAUGA, ON

Monitored and managed shared Outlook inbox, ensured tasks were completed within a timely manner
Identified knowledge and documentation gaps, created job aids and live OneNote document for easy, up-to-date access to day-to-day relevant information
Managed several data entry and cleansing projects, identifying where information was outdated or incorrect to increase efficiency within the business when consulting master data
Key member in assisting integration of new systems and processes, participating in planning and training
Coordinated installations and oversaw order entry, shipment arrangement, dispatching, and invoicing for service
Entered contracts for instrument coverage in the system using quotations and purchase orders from sales and customers
Provided consistent feedback on processes and systems to open discussions on improving efficiency and creating user-friendly templates and guidelines
Participated in team building workshops and employed strategies for collaboration and communication

Printed and organized manuals, instrument documentation, contracts, and invoices
Scanned documents to be e-filed within a shared network drive
Managed email dispatching of field service representatives
Assembled sample and training packages to ship to product demonstrations and training events
Handled smaller day-to-day tasks to allow coworkers to focus on larger projects